From the outside looking in, it is easy to think that innovation is about the technology. One important lesson I’ve learned over the last decade is that more often than not, innovation is about business and process models which enable...
I came across an article on McDonald’s plans to make their drive-thrus faster: McDonald’s has already made improvement in its drive-thrus. Over the past few years, it’s sped up the drive-thru line by about 30 seconds, thanks in part to...
A Chance Encounter Some time around late 2017, in the midst of a power outage, I was checking the outage map for my utility provider and noticed something interesting: the web page served was an HTML page. Now, it is...