Monthly Archive: November 2020


Innovation Is More Than Technology

From the outside looking in, it is easy to think that innovation is about the technology. One important lesson I’ve learned over the last decade is that more often than not, innovation is about business and process models which enable...


Principles of Speed

I came across an article on McDonald’s plans to make their drive-thrus faster: McDonald’s has already made improvement in its drive-thrus. Over the past few years, it’s sped up the drive-thru line by about 30 seconds, thanks in part to...